Terms of service

Entity: Trends Zone Global LLC, a limited liability company organised in the State of Wyoming, USA on 8 October 2024 (Wyoming Filing ID 2024-001534781), trading as The Hatch. Principal office: 1021 E Lincolnway, Suite 7493, Cheyenne, WY 82001, USA Registered agent for service of process: FBRA LLC, 1023 E Lincolnway, Cheyenne, WY 82001, USA Contact: support@thehatchdirect.com — we reply to everything within one working day. Last updated: 11 September 2026

1. What you are buying

A one-page ordering website for your food business. It shows your menu, prices, photos, opening hours, location and reviews. Its order button sends the order to your own WhatsApp number as plain text.

Included for as long as you subscribe:

• the website, hosted by us
• a .co.uk domain registered in your name (see section 5), paid for by us
• unlimited changes to your menu, prices, photos and hours
• your Google Business Profile website field updated to point at the site
• printed QR stickers for your counter and delivery bags

We do not process card payments, take a commission on your orders, or sit between you and your customer. Orders go directly from the customer's phone to yours.

2. Price and billing

£29 per month, in GBP. There is no setup fee and no minimum term.

• Your first payment is taken when you subscribe, before we register your domain and put the site live. We start work as soon as it clears, normally the same day.
• If we cannot get your site live, you get all of it back. This is a term of this contract, not a goodwill gesture: if your site is not live within seven days of your first payment, email us and we refund that payment in full. You do not have to argue for it and we do not keep a part-share for work done.
• Payments are collected monthly in advance by Stripe. We never see or store your card details.
• £29 per shop. Each shop is its own subscription, billed and cancellable separately, so closing or leaving one never affects another.
• We will give you 30 days' notice by email before any price change. If you do not want the new price, cancel before it takes effect and you will never be charged it.

3. Cancelling

You can cancel at any time, from a link, without contacting us. No notice period, no cancellation fee, nothing to negotiate.

• Cancel here: manage your subscription. Enter the email address you paid with and Stripe will send you a sign-in link. You can cancel, change your card and download your invoices there, without contacting us. The same link is on every invoice we send you.
• If you would rather a person did it, email us and we will cancel it for you the same working day.
• Your site keeps working until the end of the month you have already paid for.
• We do not refund part-months, because there is nothing to refund — you have had the service for the period you paid for. If something has gone wrong, email us and we will sort it out rather than hide behind this sentence.

If you are a sole trader or an unincorporated partnership, you have a statutory right to cancel within 14 days under the Consumer Contracts Regulations. You pay before we build, so this one matters:

• Change your mind before your site is live and you get a full refund, always.
• Once your site is live — which happens at your request, usually the same day you pay — the law allows us to keep a proportionate amount for work already done. We do not. Ask within 14 days and you get the whole first payment back.

Nothing here reduces your statutory rights.

4. If a payment fails

Cards expire. This is not treated as you leaving:

1. Stripe retries the payment automatically over several days.
2. We email you.
3. After seven days' grace, the site stops being served.

Nothing is deleted. Pay and it comes straight back. Your domain is unaffected at every stage — see below.

5. Your domain

The domain is registered in your name, not ours. This is deliberate. You should never be in a position where someone else's business decision takes your web address away.

• We pay the registration fee while you subscribe.
• If you cancel, or stop paying, the domain remains yours. On request we transfer control to you or to anyone you nominate, without argument and without a fee. From then the renewal (roughly £5 a year) is yours to pay.
• We will never hold your domain to force a payment.

The site itself is hosted on our infrastructure. When your subscription ends, the site stops being served — but your domain, your menu, your photos and your customers are yours and always were.

6. Your content, and what you are telling us

You give us your menu, prices, photos, hours and business details. By giving them to us you confirm that:

• the information is accurate — especially prices and allergen information;
• you own the photos, or have permission to use them;
• you are entitled to trade and hold any licences your business requires.

You remain solely responsible for food safety, hygiene, allergen declarations, and for fulfilling every order placed through the site. We build the page; we do not touch the food.

Tell us about a mistake on the site and we will correct it the same day wherever we can.

7. What we are responsible for — and what we are not

We will use reasonable skill and care to build your site and keep it available.

We do not promise that the site will bring you orders, revenue or savings. Any figures we have shown you are illustrative arithmetic based on typical commission rates, not a forecast of your business.

We do not guarantee uninterrupted availability. The site is static and hosted on a global CDN, so outages should be rare and brief, but they are possible and are outside our control.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you in any 12-month period is limited to the amount you paid us in that period.

8. Who owns what

• Yours: your domain, your brand, your menu, your photos, your content, your customer relationships.
• Ours: the underlying website template and code, which we licence to you for use on your site for as long as you subscribe.

You are not buying the code, and you do not need to. If you leave, you keep the domain and can point it wherever you like.

9. Your data, and your customers' data

We hold only what we need to run your subscription: your business details, your contact details, and your billing record held by Stripe.

The website itself collects nothing. There is no analytics, no tracking, no cookies, no login, and no browser storage. A customer's basket — and the name, delivery choice and address they type into the order form — exist only in their phone's memory, and go nowhere except into the WhatsApp message they send you. Nothing is saved, and if they close the page it is gone.

When a customer places an order, their message goes from their WhatsApp to yours. It does not pass through us and we never see it. You are the data controller for your customers' information; how you handle it is between you and them.

You can ask us at any time for a copy of what we hold about you, or ask us to delete it. After you cancel we keep billing records for as long as tax law requires and delete the rest.

10. Ending it from our side

We may end the agreement on 30 days' notice, refunding any period you have paid for and not received. We may end it immediately if the site is being used for anything unlawful. That is the whole list.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are treated as a consumer, this does not remove any protection you have under the law of the part of the UK where you live.

12. Complaints

Email support@thehatchdirect.com. Tell us what went wrong and what you want done. We would rather refund someone and keep the referral than win an argument.